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Ryanair apologises after compensation cheques bounce

Airline says ‘small number’ of cheques issued over cancelled flights did not have signatures

Ryanair has apologised after a number of passengers complained that cheques issued as compensation had bounced.

The airline said a “very small number” of cheques processed in July had been sent out without a signature due to an administrative error.

The consumer complaints service Resolver said it was aware that a number of Ryanair passengers had encountered problems with unsigned cheques issued when flights had been delayed or scrapped.

The airline cancelled up to 30 flights due to an Irish pilots’ strike last month, affecting 5,000 passengers.

Ryanair said the cheques had been reissued to customers last week with a letter of explanation.

“We apologise again for any inconvenience caused to customers,” the airline told the BBC.

A number of passengers complained of delays in receiving compensationbecause cheques had failed to clear.

“Ryanair I have been trying to get hold of someone urgently as my bank are concerned because a compensation cheque that I received has bounced, I think that this is outrageous, the bank said the bank details provided do not exist … How is this possible with a printed cheque,” one said.

Another wrote on Facebook: “Ryanair sent me a cheque for compensation then bounced the cheque … ended up costing me €32 (£29) for the privilege. Shame on you Ryanair. Won’t respond to emails and operator just put the phone down on me.”

One passenger tweeted: “Ryanair I would love to know why the cheque you sent me for compensation has bounced … Bank assure me this is your fault, wait 1 hour 20 on hold and your ‘customer services’ can’t help and there is no number to call to those who can? Please assure me of a call to fix this asap.”

They said they were still waiting for the money 11 days later: “Have contacted your call centre numerous times and just get a generic email saying my case is being delayed because I am obviously not the only person waiting for over a month for compensation.”

The airline told the BBC: “Ryanair complies fully with EU261 legislation, under which no compensation is payable to customers when the delay/cancellation is beyond the airline’s control.

“If these strikes, by a tiny minority of Ryanair pilots, were within Ryanair’s control, there would have been no strikes and no cancellations.”

Another strike earlier this month by pilots in five European countries resulted in hundreds of flights being cancelled.

This article was originally sourced from here.

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